Privacy Policy

This Privacy Policy explains how Cowboy Plumbing & Drain (“Cowboy Plumbing,” “we,” “us,” or “our”) collects, uses, and shares information when you visit cowboyplumbingaz.com, contact us, or use our plumbing services in Tucson and the surrounding areas.

1. Who we are

Cowboy Plumbing & Drain is a locally owned, family-operated plumbing company serving Tucson, Arizona and the surrounding communities, offering residential, commercial, and industrial plumbing and drain service. We are the party responsible for the information described in this policy.

2. Information we collect

Information you give us

When you fill out a form on our site, call, text, or email us, we collect the information you choose to share. Our website contact form asks for:

• Your name;
• Your phone number and email address; and
• A description of your plumbing need or the message you send us.

You may also share additional details when we schedule or perform work — such as your service address, the equipment involved, and job history.

Information collected automatically

When you visit the site, our hosting provider records standard server logs, including your IP address, browser and device type, the pages you view, and the date and time of your visit. We use this to operate and secure the site.

3. How we use it

• Respond to your inquiries and schedule and perform plumbing service;
• Provide estimates, invoices, and customer support;
• Operate, maintain, secure, and improve our website;
• Send you service-related messages (such as appointment confirmations and follow-ups); and
• Comply with the law and enforce our Terms & Conditions.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Cookies & analytics

This website does not use analytics, advertising, or tracking cookies, and it does not run Google Analytics, ad pixels, or similar tracking tools. We load web fonts from Google Fonts; when your browser requests those font files, Google’s servers receive your IP address as part of that request. Because there is no industry-standard response, we do not currently respond to browser “Do Not Track” signals.

5. How we share it

We do not sell your personal information. We share it only as needed to run our business:

• Service providers who work on our behalf, including Vercel (website hosting and server logs), Resend (delivering the email generated by our website form to us), and Google (serving web fonts).
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of Cowboy Plumbing, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

6. How long we keep it

We keep your information for as long as needed to provide service, maintain business and tax records, resolve disputes, and meet our legal obligations, then take reasonable steps to delete or de-identify it.

7. How we protect it

We use reasonable technical and organizational measures — including HTTPS encryption and access controls — to safeguard your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices & rights

You can ask us to access, correct, or delete the personal information we hold about you by contacting us using Section 11. Depending on where you live, you may have additional rights under your state’s privacy laws. We do not sell or share your personal information for cross-context behavioral advertising.

9. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes

We may update this policy from time to time. When we do, we will change the “Last updated” date above and post the revised policy on this page.

11. Contact us